Question 1

What is a shop retailer on WholesaleUp?

Accepted Answer

A shop retailer is a high-street or independent brick-and-mortar store operator with their own buying programme — they purchase wholesale to resell direct to consumers in physical retail locations. Verified shop-retailer accounts on WholesaleUp span fashion, beauty, gifts, homeware, food + beverage, and convenience-store ranges across the EU, UK, and North America. For wholesalers + brand owners, shop retailers are the customer-facing tier with regular reorder cadence + category-merchandising decisions.

Question 2

How much do shop retailers typically order?

Accepted Answer

Shop retailers buy at case-pack to pallet scale depending on store format. Single-store independents typically reorder weekly-to-monthly at case-pack quantities; small chains (3-15 stores) order monthly at pallet quantities; regional chains (15+ stores) order quarterly at multi-pallet to container-load scale. Profile pages list each retailer's store count + typical reorder cadence so suppliers can shortlist by commercial fit.

Question 3

How are shop retailers verified?

Accepted Answer

Shop-retailer accounts go through documentary verification: business registration, VAT/EIN where applicable, and proof-of-store (storefront photo, lease document, or chain-registration record). Verified profiles display the badge + the count of physical retail locations the buyer operates. [Supplier Pro](/pro) viewers see additional commercial signals (last order date, average order value, payment-terms posture).

Question 4

How do I reach shop retailers as a supplier?

Accepted Answer

Become a [supplier on WholesaleUp](/register) (free or [Supplier Pro](/pro)) and your products surface to shop-retailer buyers via the directory + the Deals Digest newsletters. [Supplier Pro](/pro) members get priority placement in the directory + can directly enquire on shop-retailer profiles whose published interests match your range. Supplier Free accounts can list deals + receive inbound enquiries from shop retailers.

Question 5

What's the difference between shop retailers and online retailers?

Accepted Answer

[Shop retailers](/buyers/shop-retailers) operate physical stores — they buy at case-pack to pallet scale on a regular reorder cadence, often with seasonal range-planning cycles. [Online retailers](/buyers/online-retailers) operate ecommerce storefronts — they reorder faster (proven SKUs scale up in days, not weeks) and emphasise channel-mix (own-storefront vs marketplace). Suppliers serving both axes typically find shop retailers more predictable at volume, online retailers more responsive to new range introductions.

Question 6

Where do shop retailers go to source new products?

Accepted Answer

Shop-retailer buying calendars typically anchor on category trade shows (Top Drawer, Spring Fair, Pure London for fashion/gift; Maison & Objet for homeware; NY NOW + Atlanta Mart in NA) plus year-round wholesale-platform sourcing. Most shop retailers maintain a core supplier base + actively look for new-range introductions 2-3 times per year. Suppliers running new-collection drops should align launch timing with these buying-cycle peaks.

Question 7

What is an online retailer on WholesaleUp?

Accepted Answer

An online retailer operates their own ecommerce storefront — Shopify, WooCommerce, BigCommerce, custom platforms — and buys wholesale to resell direct-to-consumer. Verified online-retailer accounts on WholesaleUp span every consumer category and operate fulfilment from warehouses across the EU, UK, and North America. For suppliers, the online-retail tier is typically the fastest cycle from sample to first reorder — proven SKUs scale on the storefront within days.

Question 8

How fast do online retailers reorder?

Accepted Answer

Online-retailer reorder velocity is materially faster than physical retail. Once a SKU proves on the storefront (typically 2-4 weeks of consistent sales data), reorder cycles tighten to weekly or biweekly. Bestsellers can scale 10-50x within 60 days. Suppliers servicing online retailers should plan for variable-velocity reorder + maintain enough buffer stock to absorb sudden volume jumps without lead-time gaps.

Question 9

Do online retailers also sell on marketplaces?

Accepted Answer

Many online retailers operate hybrid channels — own-storefront PLUS marketplace presence (Amazon, eBay, Etsy). Profile pages list each retailer's primary channel + channel mix. Suppliers' strategy varies by channel: brand-protected products require MAP-policy support on marketplace; commodity products work fine on both. Confirm the retailer's marketplace presence + reseller-policy compliance before authorising distribution.

Question 10

Do online retailers want exclusive or customised product?

Accepted Answer

Yes — online retailers competing on category positioning often want exclusive ranges or bespoke variants (custom packaging, colourways, regional collections, exclusive bundles). Suppliers offering [private-label](/suppliers/private-label) or customisation services are particularly attractive to online retailers wanting to differentiate. Profile pages list each retailer's customisation needs + typical exclusivity expectations (territory exclusive, channel exclusive, time-bounded exclusive).

Question 11

What's the difference between online retailers and marketplace sellers?

Accepted Answer

[Online retailers](/buyers/online-retailers) operate their OWN ecommerce storefront with their OWN brand identity — they own the customer relationship + shipping experience. [Marketplace sellers](/buyers/marketplace-sellers) operate ON Amazon/eBay/etc. — they piggyback on the marketplace's traffic + fulfilment but compete on listing-rank + Buy-Box. Suppliers' considerations differ: online retailers care about brand-co-marketing + exclusivity; marketplace sellers care about MAP enforcement + fast restock.

Question 12

Which ecommerce platforms do online retailers use?

Accepted Answer

The verified online retailers on WholesaleUp run on Shopify (~50% of accounts), WooCommerce (~25%), BigCommerce + Magento (~10%), and custom platforms (~15%). Most expect supplier integrations to support CSV/Excel feeds for inventory sync; some require API integration (Shopify-app, REST API) for real-time stock + order push. Profile pages list each retailer's platform + integration shape so suppliers can confirm compatibility before sample.

Question 13

What is a marketplace seller?

Accepted Answer

A marketplace seller operates on Amazon, eBay, Etsy, Walmart Marketplace, Mercado Libre, or similar third-party platforms — taking advantage of the marketplaces' built-in traffic, fulfilment networks, and trust signals to scale wholesale resale rapidly. Verified marketplace-seller accounts on WholesaleUp span every consumer category and operate across the EU, UK, and North America. They're typically the fastest-velocity tier of the wholesale buyer base.

Question 14

How quickly do marketplace sellers scale a SKU?

Accepted Answer

Faster than any other buyer type. Once a SKU wins a marketplace's algorithmic placement (Buy-Box on Amazon, Best-Match on eBay), volume scales 50-200x within 30 days. The corollary: SKUs that don't win placement stall completely + reorders dry up. Suppliers serving marketplace sellers should plan for binary-outcome reorder profiles — keep buffer stock for the wins, accept zero reorder on the misses.

Question 15

How do brand-gating + authorised-reseller compliance affect marketplace sellers?

Accepted Answer

Critical. Amazon Brand Registry restricts which sellers can list a registered brand without authorisation; eBay has Verified Rights Owner programmes; Etsy enforces per-category brand policies. Suppliers selling to marketplace sellers should be ready to issue authorised-reseller letters on company letterhead — without them, the marketplace seller may be unable to list at all. Sanitised invoices + brand-letter-of-authorisation are standard requests.

Question 16

Do marketplace sellers respect MAP pricing?

Accepted Answer

MAP (minimum advertised price) policy is enforced supplier-side — the supplier sets the floor, the marketplace seller agrees to it as a condition of authorised distribution. Suppliers serving marketplaces should publish a clear MAP policy + monitor marketplace listings for violations (third-party tools like Marketplace Pulse, Seller Snap, BrandLox automate this). Repeat MAP violators typically lose authorised-reseller status.

Question 17

Do marketplace sellers use FBA or merchant-fulfilled?

Accepted Answer

Most Amazon-active marketplace sellers use FBA (Fulfilment by Amazon) for high-velocity SKUs + merchant-fulfilled for low-velocity tail SKUs. eBay sellers typically merchant-fulfil from their own warehouse or use eBay Fulfilment. For suppliers, this affects shipping requirements: FBA needs FNSKU labels, polybag prep, multi-pack labelling per Amazon's preparation requirements. Confirm whether the buyer needs FBA-prep service before first order.

Question 18

What's the difference between marketplace sellers and distributors?

Accepted Answer

Marketplace sellers buy to RESELL on third-party platforms — they don't hold appointed distribution rights, they just compete on listing optimisation. [Distributors](/buyers/distributors) hold appointed wholesale rights for specific brands within a defined territory + sell wholesale into retailer networks. Many marketplace sellers source FROM distributors (clean paper trail for brand-gating); some operate at distributor scale themselves once they reach pallet+ buying volumes.

Question 19

What is a buyer-side distributor?

Accepted Answer

A buyer-side distributor or importer purchases at trade-tier scale + redistributes wholesale into retailer + marketplace + HoReCa channels in their territory. They sit one tier above retail buyers. Verified accounts on WholesaleUp operate across the EU, UK, and North America with multi-region warehousing and large pallet- to container-quantity buying capacity. For brand owners + manufacturers, distributors are the canonical territory-partner channel.

Question 20

What buying volumes do distributor accounts handle?

Accepted Answer

Distributor accounts typically buy at pallet to container-load scale with monthly to quarterly reorder cycles. Sub-distributors (covering a sub-region) may buy at multi-pallet scale; regional master distributors at multi-container scale; national distributors at programme-level (annual contracts with rolling delivery). Profile pages list each distributor's typical purchase scale so suppliers can shortlist accounts whose volumes match their production capacity.

Question 21

Do buyer-side distributors expect exclusivity?

Accepted Answer

Often yes — sub-regional distributors typically request exclusivity within their territory to justify their stocking + distribution investment in your brand. Common arrangements: territory-exclusive (sole distributor in a country); channel-exclusive (sole into a specific channel like HoReCa); time-bounded (exclusivity for the first N months in exchange for committed volume). Confirm exclusivity expectations BEFORE first order — they affect your wider distribution-network strategy.

Question 22

What margins do buyer-side distributors typically expect?

Accepted Answer

Distributor margins typically run 15-30% on top of supplier wholesale price — they need this to fund their own onward sales operation (warehouse, sales reps, marketing, trade-show presence, retailer onboarding). Higher margins are common in niche or premium categories where distributors invest in brand-building work; lower margins in commoditised categories with competitive distribution markets. Confirm margin expectations during initial commercial conversation.

Question 23

What trade-marketing support do distributors expect?

Accepted Answer

Distributors typically expect: (a) brand-asset pack (logos, photography, product copy, trade-spec sheets); (b) sales-collateral support (point-of-sale displays, retailer-ready presenters, sample programmes); (c) co-op marketing budget for their own promotional activity; (d) trade-show appearance support if the distributor exhibits with your brand. Smaller suppliers can scale these — confirm baseline expectations early so you don't over-commit to programmes you can't deliver.

Question 24

What's the difference between a distributor and a wholesaler-reseller buyer?

Accepted Answer

A [distributor](/buyers/distributors) typically holds APPOINTED rights for specific brands + invests in dedicated brand-building. A [wholesaler-reseller](/buyers/resellers) operates a multi-brand wholesale operation without exclusive rights — they aggregate assortments to onsell to retailers + marketplace sellers. Distributors are channel-partner relationships (long-term, brand-loyal); wholesaler-resellers are commercial-buyer relationships (transactional, multi-brand competitive).

Question 25

What is a dropshipping buyer?

Accepted Answer

A dropshipping buyer operates a dropship-only retail business — they sell across ecommerce storefronts and marketplaces but hold no inventory themselves, instead routing each customer order to a fulfilment supplier on a per-unit basis. Verified dropshipping-buyer accounts on WholesaleUp span fashion, homewares, beauty, electronics, and gifts across the EU, UK, and North America. Suppliers offering dropship-direct fulfilment service this tier of buyers.

Question 26

What do dropshipping buyers need from a supplier?

Accepted Answer

Five core requirements: (1) **Single-unit fulfilment** — willing to ship one unit at a time, not just case packs; (2) **Blind shipping** — dispatch under the buyer's brand identity, not yours; (3) **Real-time inventory feed** — Shopify/WooCommerce-compatible CSV or API; (4) **Fast dispatch SLA** — usually 1-2 business days from order to tracking notification; (5) **Returns workflow** — clear policy with per-return costs.

Question 27

Which platforms do dropshipping buyers commonly use?

Accepted Answer

Most dropshipping buyers operate on Shopify (with Spocket, Modalyst, AutoDS, or DSers apps for inventory sync) + Amazon FBM + eBay. Some operate WooCommerce + Etsy + custom storefronts. Suppliers offering dropship service typically integrate via app (best UX) or CSV feed (simpler). Confirm the buyer's primary platform + their preferred integration shape during initial commercial conversation.

Question 28

What margins do dropshipping buyers expect?

Accepted Answer

Typical dropshipping buyer-side margins run 15-40% gross. They typically buy at MSRP-discount pricing (the dropship price), then mark up to retail at the storefront. Suppliers need to price-in the per-order handling overhead (pick + pack + ship single unit costs more than picking from a pallet) — common practice is a small per-order fee (£0.50-£2) on top of the dropship price + a low monthly minimum order volume.

Question 29

What order volumes do dropshipping buyers generate?

Accepted Answer

Variable by buyer maturity. New dropshipping buyers may run 5-20 orders/day per SKU range; established buyers with proven storefronts run 50-200+ orders/day; high-volume buyers running aggressive paid-traffic campaigns can spike to 1,000+ orders/day on bestseller SKUs. Profile pages list typical order volumes so suppliers can confirm fit + capacity before agreeing to dropship-supply terms.

Question 30

What's the difference between dropshipping buyers and online retailers?

Accepted Answer

[Online retailers](/buyers/online-retailers) hold inventory + fulfil orders from their own warehouse (or 3PL on their behalf). [Dropshipping buyers](/buyers/dropshippers) hold no inventory + route every order to a supplier for direct-to-customer fulfilment. Suppliers' service models differ: online retailers expect bulk-pricing with case-pack delivery to their warehouse; dropshipping buyers expect single-unit fulfilment + blind shipping + tighter dispatch SLAs.

Question 31

What is a wholesaler-reseller buyer?

Accepted Answer

A wholesaler-reseller buyer purchases in bulk — typically pallet- to container-quantity — for redistribution through their own wholesale channel. They sit alongside distributors in the trade tier but typically operate without exclusive brand rights, instead aggregating multi-brand assortments to onsell to retailers, marketplace sellers, and other wholesale clients. Verified accounts operate across the EU, UK, and North America with established trade-credit relationships and significant working-capital buying power.

Question 32

Where do wholesaler-resellers source from?

Accepted Answer

Wholesaler-resellers source from a diverse supply base: brand owners + manufacturers offering wholesale terms; appointed distributors clearing surplus or end-of-line inventory; liquidators clearing customer-return + clearance loads; trading companies aggregating offshore production. Suppliers serving this tier should expect commercial-grade negotiation + competitive comparison against alternative sources — wholesaler-resellers operate margin-thin + competitive markets.

Question 33

Do wholesaler-resellers expect trade credit?

Accepted Answer

Yes — most established wholesaler-reseller accounts expect net 30/60/90 trade credit, often backed by trade-credit insurance (Atradius, Coface, Euler Hermes are common providers). New accounts start on pre-payment or partial-deposit terms; trade-credit gets approved after 2-3 successful settled orders. For suppliers without in-house credit-management capacity, trade-credit insurance + factoring services bridge the working-capital gap.

Question 34

What MOQs do wholesaler-resellers typically buy at?

Accepted Answer

Wholesaler-reseller MOQs are typically pallet quantity (1-2 pallets per SKU per order) for established accounts, scaling up to multi-pallet or container-load for higher-volume accounts. Smaller wholesaler-resellers serving regional markets may operate at case-pack scale across many SKUs; larger national wholesaler-resellers operate at programme-level (annual contracts with rolling delivery). Each profile lists typical MOQ + reorder cadence.

Question 35

Where do wholesaler-resellers onsell?

Accepted Answer

Wholesaler-resellers onsell across multiple downstream channels: independent retailers + small chains (their primary channel); marketplace sellers (B2B sourcing); HoReCa (hospitality, restaurants, cafés); event + corporate gifting buyers; export distributors; flash-sale + members-only retail platforms. Profile pages list each wholesaler-reseller's downstream-channel mix so suppliers can confirm distribution fit + check for channel-conflict with their other partners.

Question 36

What's the difference between a wholesaler-reseller and a distributor?

Accepted Answer

A [distributor](/buyers/distributors) typically holds APPOINTED rights for specific brands + invests in dedicated brand-building (sales reps, trade-show presence, marketing co-op). A wholesaler-reseller operates without exclusive rights + aggregates multi-brand assortments — they're commercial buyers competing on price + range breadth, not brand-channel-partner relationships. Many supplier programmes use both: distributors for primary territory partners + wholesaler-resellers for spot-volume + clearance redistribution.

Selling & Dropshipping FAQ

Ready to Increase Your
Reseller Profits?

Selling & Dropshipping FAQ

Ready to Increase Your
Reseller Profits?