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WholesaleUp™Help Center
Help Center

Help Center

Find answers to common questions about buying, selling, and managing your account on WholesaleUp™.

Groups

All categories877Q · 53G
Getting Started15Q·8G
WholesaleUp™ Directory595Q·5G
Selling & Dropshipping36Q·8G
Supplier Setup & Profile13Q·4G
Supplier Deals & Analytics7Q·6G
Supplier Growth & Engagement11Q·2G
Affiliate Program12Q·1G
Account & Billing49Q·5G
Payments & Logistics5G
Trust, Safety & Disputes129Q·7G
Custom Sourcing10Q
Sourcing2G
Trusted by 100+ Resellers

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30,600+ verified suppliers100+ resellersEU, UK & North America

All categories

146 questions · 29 guides

Browse the catalog by group — pick one for the full questions + guides view, or jump straight from the previews below.

Interest
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InterestAll930General766Retailers842Suppliers175Clear filters

Getting Started

11 items

Onboarding guides for new retailers and suppliers.

  • Can I be both a buyer and a supplier?
  • What is WholesaleUp™?
  • Is WholesaleUp™ free to use?
  • Understanding WholesaleUp™ Memberships Featured
  • Understanding Supplier Badges & Verification Featured

WholesaleUp™ Directory

3 items

How to search, filter, and evaluate suppliers.

  • Can I send files in messages?
  • What's the difference between Grade A, Grade B, and Grade C?
  • How are Mixed/Returns pallets different from Liquidation Stock?

Selling & Dropshipping

37 items

Setting up your store, syncing products, and order flow.

  • What is a shop retailer on WholesaleUp?
  • How much do shop retailers typically order?
  • How are shop retailers verified?
  • Using Message Templates

Supplier Setup & Profile

17 items

Getting listed, completing your profile, and verification.

  • How do I list my company on WholesaleUp™?
  • Is there a fee to be listed as a supplier?
  • What are the requirements to be listed?
  • Getting Listed as a Supplier Featured
  • Proving Authenticity as a Supplier

Supplier Deals & Analytics

13 items

Uploading, managing, and analysing your deal listings.

  • How do I upload deals?
  • Where can I find the deal upload field guide?
  • How do I edit or manage my deals?
  • Upload Field Guide
  • Deal Upload Best Practices

Supplier Growth & Engagement

13 items

Enquiries, featured placement, and growing your business.

  • What analytics are available?
  • What's the difference between an impression and a view?
  • What are view sources?
  • Managing Supplier Enquiries & Messages Featured
  • Wholesale Pricing Strategy for Suppliers

Affiliate Program

13 items

Commission tiers, referral links, tracking, and payouts.

  • Who can join the affiliate program?
  • How much can I earn as an affiliate?
  • How long does the affiliate cookie last?
  • Getting Started with the Affiliate Program

Account & Billing

42 items

Subscriptions, upgrades, and profile management.

  • Do plans auto-renew?
  • How do I cancel a subscription?
  • Can I get a refund on my membership?
  • How to Upgrade & Manage Billing
  • Flash Sales & Promo Codes

Payments & Logistics

4 items

B2B payment methods, incoterms, wire transfers, and shipping.

  • Incoterms Cheat Sheet
  • International Wire Transfer Fees: BEN, SHA, OUR

Trust, Safety & Disputes

22 items

Spotting scams and counterfeits, returns, reviews, and disputes.

  • What personal data does WholesaleUp™ collect?
  • How is my data used?
  • What are my rights under GDPR?
  • Filing a Dispute in Cross-Border B2B
  • Wholesale Returns and Refunds
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