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WholesaleUp™Help Center
Help Center

Help Center

Find answers to common questions about buying, selling, and managing your account on WholesaleUp™.

Groups

All categories877Q · 53G
Getting Started15Q·8G
WholesaleUp™ Directory595Q·5G
Selling & Dropshipping36Q·8G
Supplier Setup & Profile13Q·4G
Supplier Deals & Analytics7Q·6G
Supplier Growth & Engagement11Q·2G
Affiliate Program12Q·1G
Account & Billing49Q·5G
Payments & Logistics5G
Trust, Safety & Disputes129Q·7G
Custom Sourcing10Q
Sourcing2G
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30,600+ verified suppliers100+ resellersEU, UK & North America

All categories

801 questions · 41 guides

Browse the catalog by group — pick one for the full questions + guides view, or jump straight from the previews below.

Interest
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InterestAll930General766Retailers842Suppliers175Clear filters

Getting Started

23 items

Onboarding guides for new retailers and suppliers.

  • How do I get started as a buyer?
  • What are the buyer membership tiers?
  • What can I do with a free account?
  • Your First Wholesale Order Featured
  • Understanding WholesaleUp™ Memberships Featured

WholesaleUp™ Directory

600 items

How to search, filter, and evaluate suppliers.

  • How do I contact a supplier?
  • What does "Verified Supplier" mean?
  • What do the product condition grades mean?
  • How to Evaluate a Supplier Featured
  • How Saved Keywords & Alerts Work

Selling & Dropshipping

8 items

Setting up your store, syncing products, and order flow.

  • Using Message Templates
  • How to Contact Suppliers Effectively

Affiliate Program

13 items

Commission tiers, referral links, tracking, and payouts.

  • Who can join the affiliate program?
  • How much can I earn as an affiliate?
  • How long does the affiliate cookie last?
  • Getting Started with the Affiliate Program

Account & Billing

45 items

Subscriptions, upgrades, and profile management.

  • Do plans auto-renew?
  • How do I cancel a subscription?
  • Can I get a refund on my membership?
  • How to Upgrade & Manage Billing
  • Flash Sales & Promo Codes

Payments & Logistics

5 items

B2B payment methods, incoterms, wire transfers, and shipping.

  • International Wholesale Import Basics
  • Incoterms Cheat Sheet

Trust, Safety & Disputes

136 items

Spotting scams and counterfeits, returns, reviews, and disputes.

  • What personal data does WholesaleUp™ collect?
  • How is my data used?
  • What are my rights under GDPR?
  • How to Spot Wholesale Scams Featured
  • Filing a Dispute in Cross-Border B2B

Custom Sourcing

10 items

Premium+ concierge — submit a sourcing request and we find verified suppliers for you.

  • What is Custom Sourcing?
  • Who can use Custom Sourcing?
  • Can I edit a Custom Sourcing request?

Sourcing

2 items

Picking products for resale and decoding condition grades.

  • Product Condition Grades Glossary
  • Sourcing Products for Resale
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