Question 1

What does "Verified Supplier" mean?

Accepted Answer

Every supplier showing the green Verified badge has passed our checks: valid company registration, professional website, and the ability to supply at genuine wholesale prices. You should still run a standard B2B [due diligence checklist](/help/faq?q=due-diligence) before a first order — registry lookup, bank-account-name match, paid sample, delivery terms in writing.

Question 2

What do the product condition grades mean?

Accepted Answer

WholesaleUp™ recognizes 11 canonical grades: **New**, **Open Box**, **Refurbished**, **Grade A / B / C** (used or ex-retail tiers, descending in condition), **Used** (catch-all — confirm the sub-grade with the supplier), **Outlet** (ex-retail overstock or obsolete stock, usually new condition), **Mixed / Returns** (unmanifested customer-return pallets, blind mix), **Liquidation Stock** (bankruptcy / closeout new stock, lot-based), and **Damaged / Parts** (salvage value only). The full [Product Condition Grades Glossary](/help/guides/product-condition-grades-glossary) covers typical discount ranges, warranty conventions, and the European A-Ware / B-Ware / C-Ware mapping. Warranty terms vary — always read the supplier's sale terms.

Question 3

How do I browse wholesale deals?

Accepted Answer

Visit the [Deals page](/deals) to see all listings. Use the filter sidebar to narrow by category, subcategory, price range, minimum order quantity, country of origin, grade, and more. Sort by price, newest, markup percentage, profit, or discount.

Question 4

What are the search modes?

Accepted Answer

Three modes: "Any of these words" (OR — broadest results), "All of these words" (AND — all terms must match), and "Exact phrase" (the exact string must appear). Toggle between them in the search bar.

Question 5

How do I find and compare suppliers?

Accepted Answer

Visit the [Suppliers page](/suppliers). Use the filter sidebar to narrow by **supplier type** (manufacturer, brand owner, private label, wholesaler, distributor, importer, exporter, trading company, liquidator/clearance, dropshipper, sourcing agent, artisan/maker), **category** and **subcategory**, **country of operation**, **stock grade** (New, Open Box, Refurbished, Grade A/B/C, Used, Outlet, Mixed / Returns, Liquidation Stock, Damaged / Parts — see the [Product Condition Grades Glossary](/help/guides/product-condition-grades-glossary)), **buyers served** (who the supplier sells to — online retailers, marketplace sellers, multi-chain retailers, dropshippers, hospitality, and more), and **keywords** (match any, all, or exact phrase). Supplier Pro members always surface first in the results. Each profile shows company details, verification badge, year established, minimum order quantity, lead time, and customer reviews — so you can compare options side by side before enquiring.

Question 6

Do you have suppliers or stock for a specific brand?

Accepted Answer

Very likely, yes — popular brands have dedicated A-Z pages with current suppliers and deals, and you can search any brand or product name on the [Suppliers](/suppliers) or [Deals](/deals) pages using the keyword filter. If nothing matches today, save the keyword to get alerted when new stock lands.

Question 7

How do I find dropshipping suppliers?

Accepted Answer

Visit [Dropshipping Suppliers](/suppliers/dropshippers) for a dedicated directory, or [Dropshipping Deals](/deals/dropshipping) for dropship-ready deals. You can also filter any search by the "Dropshipping" toggle in the filter sidebar.

Question 8

What is the A-Z Supplier Directory?

Accepted Answer

An alphabetical index of all suppliers on the platform. Useful for finding a specific supplier by name. Browse it at [/a-z](/a-z).

Question 9

What's the difference between Grade A, Grade B, and Grade C?

Accepted Answer

Three descending tiers of used or ex-retail condition. **Grade A** = barely visible wear, no functional defects, typically 25–40% below new. **Grade B** = working but with visible cosmetic defects (scratches, dents), typically 40–55% below new. **Grade C** = heavy wear or partial functional defects, often parts-only, typically 60–80% below new. Maps to European A-Ware / B-Ware / C-Ware. Warranty terms vary between suppliers — always read the supplier's sale terms. Full breakdown in the [Product Condition Grades Glossary](/help/guides/product-condition-grades-glossary).

Question 10

How are Mixed/Returns pallets different from Liquidation Stock?

Accepted Answer

Same lot-based pricing, different source. **Mixed / Returns** = customer-returned stock, unmanifested blind mix of grades A through damaged, 60–85% below RRP, sold as-is with no warranty. **Liquidation Stock** = business-failure new stock (bankruptcy, closeout), typically new condition with original packaging, 40–70% below wholesale, manufacturer warranty may or may not transfer. Liquidation is lower risk per unit; mixed returns is higher risk but higher potential margin if you can repair or part-out the duds. Warranty terms vary — always read the supplier's sale terms. Full breakdown in the [Product Condition Grades Glossary](/help/guides/product-condition-grades-glossary).

Question 11

What is a wholesaler?

Accepted Answer

A wholesaler is a trade-tier supplier that holds stock across multiple SKU lines and sells in case-pack to pallet quantities to retailers, marketplace sellers, and other resellers. Wholesalers sit between manufacturers and retail buyers — they absorb inventory risk, consolidate range across brands, and offer faster fulfilment from existing stock than going direct-to-manufacturer. The verified wholesaler accounts on WholesaleUp operate across the EU, UK, and North America with multi-region warehousing.

Question 12

How do MOQs and pricing work with wholesalers?

Accepted Answer

Wholesaler pricing is tier-based: the more you order per line, the lower the per-unit cost. Most wholesalers list a minimum order quantity (MOQ) per SKU — typically a case pack or full carton — plus volume breaks at pallet and container scale. Trade pricing is usually 30–55% below RRP depending on category and supplier scale. Profile pages on WholesaleUp surface MOQ floors, payment terms (pro-forma, net 30, net 60), and sample availability so buyers can shortlist by commercial fit.

Question 13

Are wholesalers on WholesaleUp verified?

Accepted Answer

Yes. Every supplier account is verified through documentary review (business registration, VAT/EIN where applicable, trade references) before profile activation. The platform displays verification badges on the supplier card so buyers can shortlist confidently across the EU, UK, and North America. [Standard+](/retailer-upgrade) tier viewers see additional trust signals on each profile (rating, reviews, response-time metrics).

Question 14

How do I contact a wholesaler?

Accepted Answer

Open any of the wholesaler's deal listings — or its profile — and click **Send Enquiry**. The enquiry routes to the supplier's inbox and you'll be notified when they reply. Free buyers can contact Supplier Pro members; [Standard+](/retailer-upgrade) buyers can enquire on any wholesaler through its deal listings (a non-Pro supplier's standalone directory profile still needs Premium). Premium and Premium+ buyers also get full directory contact access — phone, email, and website URLs visible across all wholesaler profiles.

Question 15

What's the difference between a wholesaler and a distributor?

Accepted Answer

A wholesaler holds stock across many brands and sells to anyone in the trade. A [distributor](/suppliers/distributors) holds appointed distribution rights for specific brands within a defined territory and sells exclusively through trade channels. Distributors give you the cleanest paper trail for marketplace compliance (Amazon brand-gating, eBay authorised reseller status) on the brands they cover. Wholesalers give you broader range flexibility and faster turnaround across multiple brand lines.

Question 16

Can I dropship from a wholesaler?

Accepted Answer

Some wholesalers offer dropshipping (single-unit shipping direct to your customer) but most operate at case-pack scale. Filter the directory by the dropshipping flag, or browse [/suppliers/dropshippers](/suppliers/dropshippers) for accounts whose primary model is dropship-direct fulfilment. Dropship-capable wholesalers typically charge a small per-order handling fee and may have a minimum monthly order volume.

Question 17

What is a manufacturer?

Accepted Answer

A manufacturer is a direct-from-source supplier that operates its own production facilities — factories, workshops, or production lines — and ships product directly to wholesale buyers. Buying from a manufacturer cuts out intermediary margins and offers the deepest cost-down opportunity in the supply chain. The verified manufacturer accounts on WholesaleUp span every major product category and operate across the EU, UK, and North America with multi-region production capacity.

Question 18

What are typical MOQs from a manufacturer?

Accepted Answer

Manufacturer MOQs are higher than wholesalers' — typically a full case pack at minimum, with most production-run programmes (private label, custom branding) starting at 500–1,000 units per SKU. Per-unit pricing drops sharply at pallet and container scale. Each profile lists production capacity, MOQ floors, lead times from purchase order to dispatch, and the customisation depth available (label-only, formula-bespoke, full tooling).

Question 19

How are manufacturers verified?

Accepted Answer

Manufacturer accounts go through extra documentary review: factory registration, production licences, certification posture (ISO, BRC, GMP, EN71, and category-specific equivalents), and trade-reference checks. Verified profiles display badges + the certifications held. [Standard+](/retailer-upgrade) viewers see the full certification list + the regions each manufacturer is licensed to ship into.

Question 20

How do I contact a manufacturer for production?

Accepted Answer

Click **Send Enquiry** on the manufacturer's profile and include: target SKU specification (or sample), quantity range, target launch date, and any branding/packaging requirements. Manufacturers typically respond with a quotation that breaks down per-unit cost at multiple volume tiers + lead times. [Premium+](/retailer-upgrade) buyers can also use [Custom Sourcing](/help/faq?q=custom-sourcing) to have the platform's team find matching manufacturers for a specific spec.

Question 21

How do I contact a supplier?

Accepted Answer

Click **Send Enquiry** on any deal or supplier profile to open the message panel (up to 5 attachments, 10MB each). Your [Buyer Profile](/dashboard/buyer-profile) must be complete before sending. Contact access by tier: **Guests** can't enquire; **Free** can only contact Supplier Pro members; **Standard** adds enquiries on any supplier via a deal listing, but not directly from a non-Pro supplier's standalone profile in the [Suppliers directory](/suppliers); **Premium and Premium+** have full contact access everywhere plus visible phone / email / LinkedIn. [Compare plans](/retailer-upgrade).

Question 22

What is the Enquiry List?

Accepted Answer

A batch enquiry tool — add multiple deals to your enquiry list, then send them all as a single message to the relevant supplier. Access it from [Dashboard](/dashboard) → [Enquiry List](/dashboard/enquiry-list). Useful when you want to enquire about several products from the same supplier at once.

Question 23

Why can't I contact some suppliers?

Accepted Answer

Contact access depends on your buyer tier, and your [Buyer Profile](/dashboard/buyer-profile) must be complete before enquiries will send:

• **Guest** (not logged in) — can't send enquiries at all. [Register free](/register) to unlock the Free tier.
• **Free** — can only contact **Supplier Pro members** (on any Supplier Pro deal or profile, at no cost). Non-Pro supplier buttons show "Upgrade to Contact" with a lock icon.
• **Standard** — adds enquiries on **any supplier via its deal listings** (Pro or non-Pro). The Send Enquiry button on a standalone non-Pro profile in the [Suppliers directory](/suppliers) still requires Premium.
• **Premium / Premium+** — full contact access everywhere; phone, email, and LinkedIn details also unlock on non-Pro profiles.

Supplier Pro members' contact details are visible to every logged-in buyer tier regardless of the gates above. [Upgrade your tier](/retailer-upgrade), or see [How do I contact a supplier?](/help/faq?q=send-enquiry) for the full enquiry-panel walkthrough.

Question 24

Can I send files in messages?

Accepted Answer

Yes. You can attach up to 5 files per message (PDF, DOCX, XLSX, JPG, PNG) with a 10MB limit per file. Attachments are shared within the conversation thread and can be previewed or downloaded by both parties.

Question 25

Why does it say "Complete Profile to Send"?

Accepted Answer

Both your account profile (basic details) and buyer profile (sourcing preferences) must be sufficiently complete before you can send enquiries. This ensures suppliers receive meaningful context about your business. Go to [Dashboard](/dashboard) → [Buyer Profile](/dashboard/buyer-profile) to fill in the required fields.

Question 26

Can I negotiate prices with suppliers?

Accepted Answer

Yes. Many deals are marked as "Negotiable". Use the enquiry form to discuss pricing, MOQs, shipping arrangements, and payment terms directly with the supplier. Before enquiring, check the [supplier profile](/suppliers) and [deal page](/deals) — MOQs, lead time, payment terms, Incoterms, free-shipping threshold, transit/shipping insurance, and pre-dispatch quality-inspection defaults are declared there, so you can anchor your negotiation on what the supplier has already stated. WholesaleUp™ facilitates the introduction — the negotiation and transaction happen between you and the supplier.

Question 27

How do I get access to supplier contact details?

Accepted Answer

Three steps: [register free](/register) (you can already contact [Supplier Pro](/pro) members at no cost), complete your [Buyer Profile](/dashboard/buyer-profile), then [buy an access package](/retailer-upgrade). Standard adds deal-listing enquiries on any supplier; Premium unlocks every non-Pro supplier profile plus their phone, email, and LinkedIn. One-month / six-month / twelve-month packages, pay once via Stripe / PayPal / bank transfer, no auto-renewal.

Question 28

How do I contact a wholesale cosmetics supplier?

Accepted Answer

Open any of the supplier's deal listings — or its profile — and click **Send Enquiry**. Include your projected monthly volume, channel mix (marketplace, retail, salon, beauty subscription), target SKU lines, and any compliance constraints (organic, vegan, MAP-policy adherence). Free buyers can contact every Supplier Pro member; [Standard+](/retailer-upgrade) buyers can enquire on any cosmetics supplier through its deal listings (a non-Pro supplier's standalone directory profile still needs Premium); Premium and [Premium+](/retailer-upgrade) buyers also get full directory contact access — phone, email, and website URLs visible across all cosmetics supplier profiles.

Question 29

How do I contact a wholesale jewelry supplier?

Accepted Answer

Click **Send Enquiry** on any of the supplier's deal listings or its profile. Include channel mix (e-commerce, boutique retail, marketplace, gift-shop), target sub-vertical (fashion / fine / bridal / gemstone), expected monthly piece-count, and any compliance constraints (responsible-sourcing certifications, hallmark requirements). Free buyers can contact every Supplier Pro member; [Standard+](/retailer-upgrade) buyers can enquire on any jewelry supplier through its deal listings (a non-Pro supplier's standalone directory profile still needs Premium); Premium and [Premium+](/retailer-upgrade) buyers also get full directory contact access — phone, email, and website URLs visible across all jewelry profiles.

Question 30

How do I contact a wholesale perfume supplier?

Accepted Answer

Click **Send Enquiry** on any of the supplier's deal listings or its profile. Include channel mix (marketplace + brand-gating posture, retail, gift, e-commerce), target brand portfolios, projected monthly volume, and shipping requirements (perfume ships as Class 3 flammable; freight-class verification matters). Free buyers can contact every Supplier Pro member; [Standard+](/retailer-upgrade) buyers can enquire on any perfume supplier through its deal listings (a non-Pro supplier's standalone directory profile still needs Premium); Premium and [Premium+](/retailer-upgrade) buyers also get full directory contact access. For Amazon / eBay marketplace resale, prioritise authorised-distributor profiles for the cleanest brand-gating compliance.

Question 31

How do I save deals for later?

Accepted Answer

Click the heart icon on any deal card to add it to your Favorites. Access all saved deals from [Dashboard](/dashboard) → [Favorites](/dashboard/favorites) → [Deals tab](/dashboard/favorites?tab=deals).

Question 32

What can I save to Favorites?

Accepted Answer

Five tabs:

1) [Deals](/dashboard/favorites?tab=deals) — individual products
2) [Suppliers](/dashboard/favorites?tab=suppliers) — companies to follow
3) [Categories](/dashboard/favorites?tab=categories) — product categories for newsletter targeting
4) [Saved Keywords](/dashboard/favorites?tab=keywords) — single search terms that trigger new-deal alerts
5) [Hidden](/dashboard/favorites?tab=hidden) — items you've dismissed

Each has its own tab in the [Favorites dashboard](/dashboard/favorites). The feature saves a single keyword or phrase (e.g. "Nike trainers", "Samsung Galaxy") — not a compound filter state — and alerts you via your Deals Digest when new matching deals are listed.

Question 33

How do Saved Keywords (keyword alerts) work?

Accepted Answer

Save any search term (e.g. "Samsung Galaxy", "Nike trainers") by clicking the heart icon on the keyword pill in search results. Your Deals Digest newsletter will then include new deals matching your saved terms. Manage them from [Favorites](/dashboard/favorites) → [Keywords tab](/dashboard/favorites?tab=keywords).

Available to Free, Premium, and Premium+ buyer tiers (not available on the Standard tier — upgrade to Premium to unlock). Supplier Pro members of any buyer tier also have access.

Note: the saved item is always a single keyword or phrase, not a compound filter state — there is no "save this filter combination" feature. (Legacy name: this feature was previously called "Saved Searches" on the pricing page; it has always only saved single keywords, and both names now consistently refer to it as "Saved Keywords".)

Question 34

What happens when I follow a category?

Accepted Answer

Following a category (via [Favorites](/dashboard/favorites) → [Categories](/dashboard/favorites?tab=categories)) does **two** independent things, controlled by two separate toggles on each category row:

• **Follow** (the heart icon) — adds the category to the signals we use to personalise your on-site recommendations and keeps the heart icon in sync on any deal card or supplier card in that category. The heart on its own doesn't put anything in your inbox.
• **Email subscribe** (the envelope icon) — raises that category's priority when we pick which new deals to feature in the **Category Deals** section of your [Deals Digest](/help/faq?q=newsletters) email. The digest is size-limited, so candidate deals across all your signals are ranked by deal quality and how well they match your preferences, and envelope-flagged categories outrank merely-followed ones in that ranking. Deals that don't make the featured cut are accessible via the "view the full digest on the site" link at the bottom of the email. There is no separate per-category newsletter — it's one combined digest. You can follow a category without subscribing it to the digest, and vice-versa.

You turn the digest itself on/off (and pick its frequency) in [Newsletters](/dashboard/newsletters); the per-category envelope lives on [Favorites](/dashboard/favorites?tab=categories). Digest frequency follows your buyer tier: **weekly** on Standard and Premium, **daily (optional) on Premium+**. Your followed categories and your [Product Interests](/help/faq?q=product-interests) in [Buyer Profile](/dashboard/buyer-profile) → [Sourcing Preferences](/dashboard/buyer-profile?tab=sourcing-preferences) are the same list — changing one updates the other. Because your Buyer Profile needs at least one product category, you can't unfollow the last remaining one until you add another first.

Question 35

How do I hide deals or suppliers I'm not interested in?

Accepted Answer

Click the crossed-eye icon on any deal or supplier card to dismiss it. Hidden items won't appear in search, recommendations, or newsletters. Review or unhide them anytime from [Favorites](/dashboard/favorites) → [Hidden tab](/dashboard/favorites?tab=hidden).

Help Center

Ready to Increase Your
Reseller Profits?

Help Center

Ready to Increase Your
Reseller Profits?

WholesaleUp™ Directory

Questions

Finding Products & Suppliers

Still have questions?

Supplier Types Explained

Contacting Suppliers

Favorites & Saved Items

Guides

Finding Products & Suppliers

Favorites & Saved Items

Help Center

Ready to Increase YourReseller Profits?

Help Center

Ready to Increase YourReseller Profits?

WholesaleUp™ Directory

Questions

Finding Products & Suppliers

Still have questions?

Supplier Types Explained

Contacting Suppliers

Favorites & Saved Items

Guides

Finding Products & Suppliers

Favorites & Saved Items

Ready to Increase Your
Reseller Profits?

Ready to Increase Your
Reseller Profits?