All buyer enquiries land in Dashboard → Messages. This is your central hub for every buyer conversation and product enquiry, with status filters (New, Read, Replied, Archived) and bulk actions (mark as read, archive) available at the top of the list.

Each enquiry shows you:

• Buyer name and company — who is asking
• Deal title — which product they're interested in
• Message preview — a snippet of their enquiry
• Date — when they sent it
• Status badge — New, Read, Replied, or Archived

You can reply inline with a quick-reply box right from the list view, or click into any thread for the full conversation. Use the status filter to focus on just New enquiries when you start your day, and the bulk checkboxes to archive or mark a batch as read once they’re handled.

Click any enquiry to open the full conversation thread. Type your response in the message box and click Send Reply. Your message is private and only visible to that specific buyer.

Best Practices:

• Reply within 24 hours — fast responses signal professionalism and boost trust
• Address their specific questions — don't send generic replies
• Be professional and friendly — use clear language and a professional tone
• Include relevant details — MOQ, pricing, specifications, shipping info
• Call to action — ask the next step: sample order, quote request, or payment terms discussion

Templates save time when handling high volumes of similar enquiries. Create templates for your most common responses — standard pricing tiers, sample policies, shipping info, payment terms, and more.

When replying to an enquiry, click Insert Template to load a pre-written response, then customize it for that specific buyer before sending.

For detailed guidance on creating and using templates, see Using Message Templates.

If you're receiving a large number of enquiries daily, staying organized is critical. Here are proven strategies:

• Use message templates — reduce individual reply time from 5 minutes to 30 seconds per enquiry
• Batch similar enquiries — group enquiries about the same product and address them together
• Prioritize Premium+ buyers — they're often more likely to convert to orders, so reply to them within 1–2 hours
• Set expectations early — include a standard message: "We typically reply within 24 hours. For urgent requests, contact us at [phone/email]."
• Archive resolved enquiries — keep your inbox clean by moving closed conversations to the Archived view

Your average response time is calculated from your last 30 days of activity and shown in your own Statistics dashboard. It isn't displayed on your public supplier profile today — we're holding it back until the data is production-ready — but replying quickly still drives real commercial outcomes.

Why it matters:

• Faster replies win more orders — buyers who don't hear back in a few hours typically move on to the next supplier, so slow replies silently cost you deals
• Premium+ buyers expect speed — these buyers are placing larger orders and have less patience for delays; being first to reply often wins the deal
• Consistency compounds trust — a steady 1–4-hour rhythm over weeks signals a reliable operation; sporadic 48-hour delays erode buyer confidence over time
• Your internal metric guides you — use the Statistics dashboard to spot slow-response patterns and catch them before they affect conversions

Waiting for enquiries isn’t your only channel. Every supplier tier can browse the buyer directory and initiate outbound enquiries to buyers whose sourcing profile matches what you sell. Filter by buyer type (online retailer, shop retailer, marketplace seller, dropshipper, reseller, distributor), preferred supplier types, countries, sourcing models (wholesale, dropshipping, liquidation, private label, white label, job lots), product quality tier, annual purchasing volume, MOQ comfort, brands sourced, and keyword — so you can prioritise outreach to the buyers most likely to fit your inventory.

Contact access by supplier tier:

• Supplier Free — can contact Premium+ buyers directly. Every other buyer’s Contact Buyer button shows an “Upgrade to Contact” lock that links to Supplier Pro.
• Supplier Pro — can contact any listed buyer regardless of buyer tier, and sees the full contact details (phone, email, website, LinkedIn) the buyer has shared.

Click Contact Buyer on any unlocked card or buyer profile to open the outbound enquiry panel. It’s the same message form used for inbound replies in Messages, with up to 5 file attachments (10MB each) and a one-click option to insert a message template. Buyers who have published a phone number also expose a Call Now quick action on their card.