Question 1

Who operates WholesaleUp™?

Accepted Answer

Tradegenius SL (CIF B76780006), a company registered in Spain with registered office at Calle Villalba Hervas 2, 4-2, Santa Cruz de Tenerife, 38002, Spain. Operating since 2004. See [clause 1.6 of the Terms of Use](/legal/terms) for the operator statement.

Question 2

Where can I read the Terms of Use?

Accepted Answer

The full [Terms of Use](/legal/terms) are available on our website. Key points: WholesaleUp™ is a B2B access-based service for business entities or sole traders (not a transactional marketplace); access packages are one-time purchases with no auto-renewal; transactions between buyers and suppliers happen directly — WholesaleUp™ is not a party to those transactions; and WholesaleUp™'s total liability for any claim is capped at the fees paid in the 12 months preceding the claim (clause 8.5).

Question 3

How are disputes resolved?

Accepted Answer

We encourage amicable resolution first via our [support team](/contact). If a dispute cannot be resolved informally within 30 days, either party may commence proceedings in the courts of Santa Cruz de Tenerife, Spain, which have exclusive jurisdiction — without prejudice to any mandatory consumer-protection jurisdiction that may apply to Users in the EU or UK. See [clause 12.1 of the Terms of Use](/legal/terms) for the full wording.

Question 4

Can I copy content from WholesaleUp™?

Accepted Answer

No. All text, graphics, logos, images, and software on the Site are copyright © 2004–2026 Tradegenius SL — unauthorized copying, reproduction, republishing, or redistribution is prohibited (see [clause 13 of the Terms of Use](/legal/terms)). Systematic retrieval of data to create or compile a collection, database, or directory (scraping) is also prohibited under clause 3.2. For commercial-use or licensing permission requests, [contact us](/contact).

Question 5

Why is WholesaleUp™ asking for my ID or business registration?

Accepted Answer

Under [clause 11.1 of the Terms of Use](/legal/terms), we may request proof of identity and business-registration documents as part of our AML (anti-money-laundering) and KYC (know-your-customer) checks. Requests are typically triggered by risk signals — for example a mismatch between billing country and account country, unusually high-value purchases, or suspected fraudulent activity — and by [clause 1.2](/legal/terms), which requires every User to represent a business entity or sole trader. Accounts may be suspended or terminated if the requested information is not provided within a reasonable time, or if fraudulent or illegal activity is suspected. Documents are retained only for as long as needed to complete verification and are handled in accordance with our [Privacy Policy](/legal/privacy).

Question 6

Is WholesaleUp™ liable if something goes wrong with a deal or supplier?

Accepted Answer

WholesaleUp™ is a directory and access service — transactions between buyers and suppliers happen directly, so responsibility for orders, payments, shipments, refunds, and product quality sits with the supplier, not with WholesaleUp™. Under [clause 8.5 of the Terms of Use](/legal/terms), WholesaleUp™'s total liability for any claim arising out of the agreement is capped at the amount of fees you paid in the 12 months preceding the claim, and WholesaleUp™ is not liable for loss of profit, business, or any indirect, special, incidental, or consequential damages. Clauses 6 (Warranties), 7 (Indemnity), and 8 (Limitation of Liability) set out the full allocation of risk. If you have a problem with a supplier, contact the supplier first via the enquiry thread — our [support team](/contact) can escalate if the supplier is unresponsive.

Question 7

Can I share my WholesaleUp™ account with a colleague?

Accepted Answer

No. Each account is for a single User. Under [clause 3.5 of the Terms of Use](/legal/terms), account sharing is prohibited, and we employ session monitoring to detect access from multiple devices or locations simultaneously. If sharing is detected the account may be suspended for 24 hours; repeated breaches may result in permanent suspension. If your team needs multi-user access, each colleague should create their own WholesaleUp™ account. [Clause 3.6](/legal/terms) also covers the broader suspension and termination grounds — inaccurate or incomplete information, suspected fraud, harassment of other users, or any other material breach.

Terms & Policies

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Terms & Policies

Trust, Safety & Disputes›Terms & Policies

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Reseller Profits?

Trust, Safety & Disputes›Terms & Policies

Still have questions?

Terms & Policies

Ready to Increase YourReseller Profits?

Terms & Policies

Trust, Safety & Disputes›Terms & Policies

Still have questions?

Ready to Increase YourReseller Profits?

Trust, Safety & Disputes›Terms & Policies

Still have questions?

Ready to Increase Your
Reseller Profits?

Ready to Increase Your
Reseller Profits?