Question 1

How do I set up my supplier profile?

Accepted Answer

Go to [Dashboard](/dashboard) → [Supplier Profile](/dashboard/supplier-profile). There are 4 tabs:

1) [Business Profile](/dashboard/supplier-profile?tab=business-profile) — supplier type, buyer types served, supply models, business description, company logo
2) [Products & Supply](/dashboard/supplier-profile?tab=products-supply) — product categories, brands distributed, certifications, customisation, pre-dispatch quality inspection
3) [Orders & Payments](/dashboard/supplier-profile?tab=orders-payments) — minimum order value, payment methods, deposit, invoicing & tax, return policy
4) [Shipping & Reach](/dashboard/supplier-profile?tab=shipping-reach) — delivery methods, countries served, website, lead time, incoterms, free-shipping threshold, import-duty coverage, transit insurance, business hours

Your company name, contact details, and registered address are managed separately on [Account Profile](/dashboard/account-profile).

12 fields are required; 32 are optional.

Question 2

How do I get the Verified Supplier badge?

Accepted Answer

The green "Verified" badge is granted by our admin team after reviewing your company registration, website, and product offerings. Ensure your profile is complete and accurate — this significantly speeds up verification.

Question 3

What is the blue "Pro" badge?

Accepted Answer

The blue "Pro" badge appears next to [Supplier Pro](/pro) members. It indicates a paid membership with enhanced features and signals to buyers that you're invested in the platform. [Upgrade to Supplier Pro](/dashboard/billing) in [Dashboard](/dashboard) → [Billing](/dashboard/billing).

Question 4

What is the "Top Rated" badge?

Accepted Answer

The amber "Top Rated" badge is awarded to suppliers meeting six criteria simultaneously: average rating of 4.5 or higher, reviews aggregated from at least 5 independent sources, median enquiry response time of 48 hours or less, 3 or more active deal listings, an account at least 90 days old, and not currently suspended. Eligibility is recomputed nightly — dropping below threshold on any single criterion removes the badge until the supplier is back above. The full criteria + buyer-facing rationale are documented in the [Understanding Supplier Badges & Verification](/help/guides/understanding-supplier-badges-and-verification) guide. To earn it, focus on three things: keep your rating high (deliver on promises and reply quickly), maintain a steady inventory of active deals, and respond to enquiries promptly — [Supplier Statistics](/dashboard/supplier-statistics) shows your current numbers against each threshold.

Question 5

What is the "New" supplier badge?

Accepted Answer

The sky-blue "New" badge appears next to verified suppliers within their first 90 days on WholesaleUp™. It helps buyers spot newly-onboarded suppliers worth watching as their reputation builds, and gives new suppliers a small early-discoverability boost. The badge auto-clears the day the supplier passes 90 days of account age — nothing to renew or apply for. It's mutually exclusive with [Top Rated](/help/faq/top-rated-badge) by construction (Top Rated requires 90+ days of account age), but stacks fine with [Verified](/help/faq/verified-badge) and [Pro](/help/faq/pro-badge). New suppliers focused on graduating to Top Rated should review the criteria in [Understanding Supplier Badges & Verification](/help/guides/understanding-supplier-badges-and-verification) and start tracking [Supplier Statistics](/dashboard/supplier-statistics) early.

Question 6

Who can see my supplier profile details?

Accepted Answer

Your **real company name, logo, branding, and all contact details** (main contact, account contacts, phone, website, LinkedIn, and other social profiles) run through **one unified visibility gate** — they're either all visible to a given viewer or all hidden. Which viewers unlock the gate depends on (a) whether you're Supplier Free or Supplier Pro, and (b) which page the viewer is on.

**On a Supplier Free profile:**

• **Guest and Free buyers** — see an anonymised descriptor (e.g. *"Electronics Wholesaler & Dropshipper"*) derived from your category + supplier types, on every page. No name, no logo, no contact details anywhere.
• **Standard buyers** — see your real name, logo, and full contact details **only on a deal page** (`/deal/<slug>`), because the visit has a specific deal's context. On your `/supplier` profile page and in the `/suppliers` directory, Standard buyers see the same anonymised descriptor as guests.
• **Premium and Premium+ buyers** — see your real name, logo, and full contact details **on every surface**: deal pages, supplier profile, and the directory.
• **Fellow [Supplier Pro](/pro) members** — see your real name, logo, and full contact details on every surface (Supplier Pro grants the same access as Premium+).
• **Fellow Supplier Free members** — treated the same as Free buyers: they see only the anonymised descriptor on every surface.

**On a Supplier Pro profile:**

• **Every logged-in user** — Free, Standard, Premium, Premium+, and fellow suppliers — sees your real name, logo, and full contact details on every surface (deal pages, supplier profile, directory). Unlocking this everywhere-visibility is one of the headline benefits of [upgrading to Supplier Pro](/pro).
• **Guests** — still see the anonymised descriptor until they log in.

The rest of your profile — company description, country, categories, supplier type, stock grades, verification badge, and product listings — is public to everyone including guests, regardless of tier or page.

Question 7

Can I add additional contacts to my supplier account?

Accepted Answer

You can add additional **contact people** — colleagues that buyers can reach alongside your primary account contact. Go to [Dashboard](/dashboard) → [Account Contacts](/dashboard/account-contacts) to add a contact with their name, role description, work email, phone numbers, LinkedIn, Microsoft Teams handle, WhatsApp, and languages spoken. Drag rows to reorder — the first contact is treated as the highest priority. Supplier Free accounts can add 1 additional contact; [Supplier Pro](/pro) allows up to 5. Your primary account contact is managed separately in [Account Profile](/dashboard/account-profile). Note: additional contacts don’t get their own login — they’re people buyers can reach, not separate user accounts with role-based access.

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Ready to Increase YourReseller Profits?

Help Center

Supplier Setup & Profile›Supplier Profile Setup

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Ready to Increase YourReseller Profits?

Supplier Setup & Profile›Supplier Profile Setup

Still have questions?

Ready to Increase Your
Reseller Profits?

Ready to Increase Your
Reseller Profits?