Find answers to common questions about buying, selling, and managing your account on WholesaleUp™.
Access 30,800+ verified suppliers and exclusive wholesale deals with the best margins.
Under clause 11.1 of the Terms of Use, we may request proof of identity and business-registration documents as part of our AML (anti-money-laundering) and KYC (know-your-customer) checks. Requests are typically triggered by risk signals — for example a mismatch between billing country and account country, unusually high-value purchases, or suspected fraudulent activity — and by clause 1.2, which requires every User to represent a business entity or sole trader. Accounts may be suspended or terminated if the requested information is not provided within a reasonable time, or if fraudulent or illegal activity is suspected. Documents are retained only for as long as needed to complete verification and are handled in accordance with our Privacy Policy.
Ask our AI assistant for an instant answer — or reach the support team directly.
Prefer a person? Contact the support team