Question 1

How do I reset my password?

Accepted Answer

Open the [Reset Password form](/register#forgot) and enter your email address. You'll receive a reset link that expires in 24 hours. Follow the link to set a new password.

Question 2

How do I create an account?

Accepted Answer

Click [Join Free](/register) on any page to create a buyer account — choose a username, enter your name, email, and password, then verify your email to activate. Registration takes less than 2 minutes.

Supplier accounts are separate: [subscribe to Supplier Pro](/pro) for instant listing with priority placement, or [contact us](/contact) with “Listing My Company” to request a free Supplier Free invitation. Buyer and supplier accounts are independent — you can hold both simultaneously.

Question 3

Can I sign in with Google or social accounts?

Accepted Answer

Yes. We support Google, Apple, and Facebook sign-in alongside email/password. OAuth users don't need to set up 2FA separately as the provider handles security. You can link multiple sign-in methods to the same account.

Question 4

Can I use my account on multiple devices, or share it with someone?

Accepted Answer

Your WholesaleUp account is for a single user. You're welcome to use it across your own devices — sign in on each, and after two-factor authentication mark them as trusted in [Account Access](/dashboard/account-access) so they stay signed in. To keep a paid subscription from being shared, paid plans allow only a small number of simultaneous sign-ins: if you sign in somewhere new beyond that, your oldest session is signed out — you'll get a brief heads-up first, with the option to stay signed in on your current device. Trusted devices aren't affected. If several people need access, [get in touch](/contact) — sharing a single login isn't supported.

Question 5

Do plans auto-renew?

Accepted Answer

No. Access packages are one-time purchases, not recurring subscriptions — so there's nothing to cancel. When your package expires, your account reverts to the Free tier, and you can re-purchase whenever you want.

Question 6

How do I cancel a subscription?

Accepted Answer

If you're on a recurring subscription, cancel anytime from [Dashboard → Billing](/dashboard/billing) — access runs to the end of the period you've paid for, then stops renewing. If you're on a fixed-term access package, there's nothing to cancel; it expires and reverts to Free automatically. Your plan type is shown on the [Billing](/dashboard/billing) page.

Question 7

What pricing plans are available?

Accepted Answer

Buyer tiers: Standard, Premium, and Premium+ — each available as 1-month, 6-month, or 12-month packages. [Supplier Pro](/pro) is available as 6-month or 12-month. Prices vary by currency (17 currencies supported).

Buyer pricing lives on the [Retailer Upgrade](/retailer-upgrade) page; Supplier Pro pricing lives on the [Supplier Pro](/pro) page.

Question 8

What payment methods do you accept?

Accepted Answer

Stripe (credit/debit card), PayPal, and Huch bank transfer. All payments are processed securely.

Question 9

How do I upgrade my membership?

Accepted Answer

Buyers: visit the [Retailer Upgrade](/retailer-upgrade) page to choose a Standard, Premium, or Premium+ access package. Suppliers: visit the [Supplier Pro](/pro) page to upgrade from Supplier Free. Either way, you can also manage your plan from [Dashboard](/dashboard) → [Billing](/dashboard/billing). If upgrading from an existing paid tier, tick the **Apply credit** checkbox on the Upgrade button to deduct pro-rata credit for your unused time from the new package price.

Question 10

Can I pay in my local currency?

Accepted Answer

Yes. We support 17 currencies with live exchange rate conversion. Select your preferred currency using the currency switcher on the [buyer pricing](/retailer-upgrade) or [Supplier Pro](/pro) page. The displayed price is what you'll pay.

Question 11

What are Flash Sales?

Accepted Answer

Periodically, WholesaleUp™ offers time-limited flash sale discounts — typically 20% off buyer plans and 15% off Supplier Pro. When a flash sale is active, you'll see a countdown banner and a red "Grab Offer" button on the relevant pricing page — [Retailer Upgrade](/retailer-upgrade) for buyer plans, [Supplier Pro](/pro) for the Pro tier. Flash sales apply to all plan durations or sometimes only the 12-month package. There's no auto-renewal — it's still a one-time purchase.

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Account & Billing

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Account & Security

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Ready to Increase YourReseller Profits?

Account & Billing

Questions

Account & Security

Still have questions?

Billing & Payments

Ready to Increase Your
Reseller Profits?

Ready to Increase Your
Reseller Profits?